Frequently Asked Questions

Will this work in my car?

If you have a factory-installed CarPlay unit and you see your car brand and year on our "Supported Brands" page, then yes! If you don’t see your car, email us your make and year so we can contact you when we start supporting it.

We also support the following aftermarket head-units : Alpine, Kenwood, Pioneer.

Will it work with my iPhone?

Yes, it works every iPhone from the 5 (running iOS 7.1) all the way up to the 11 Pro.

How long does it take for the adapter to connect?

It may vary depending on your phone and car, but it usually takes between 7 and 15 seconds.

Will I have to sync the adapter every time I want to use it?

No, once you have it set up, your phone will pair with the adapter as soon as you start the car.

Does it use WiFi or Bluetooth? I don't have WiFi in my car.

Our adapter has WiFi and Bluetooth hardware. It connects with Bluetooth and sends the WiFi credentials to the phone, then disconnects from the Bluetooth network. It works solely on WiFi from that point on.

If I have two phones, which will it choose?

You can use either phone, but if you have both in the car, it will connect to the last paired phone.

Does the adapter come with instructions?

As a plug-and-play solution, the CPlayAdapter is very easy to install.

Turn on the Bluetooth and WiFi networks on your phone.
Make sure your phone is not connected to any other WiFi or Bluetooth networks and remove the hands-free connection from your phone and car system settings.
Plug the adapter into the CarPlay USB port, the interface will soon appear on the screen.
Click on the search button.
Select the phone you want to pair the adapter with (alternatively, you can connect it via the Bluetooth displayed on the screen).
When the notification appears, select "Pair" on your phone.
Update the firmware (see firmware update instructions).

How do I update the adapter?

Connect your phone to the adapter and wait for CarPlay to appear on the screen.
Type "" in your browser and click "Go".
If an update is available, select it.
Wait until the update progress bar has reached 100%.
When CarPlay reappears on the screen, the update is complete.

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